Swan & Cygnet Care…
About Us: Swan & Cygnet Care is locally owned by the Blackham Family and managed by Robert Blackham, focusing over 50 years of family experience in running residential care services for the elderly. We pride ourselves in always looking to improve the services we offer at our residential care homes. And we make sure that our residents come first with whatever we do.
We are assisted in achieving our complete residential care service by our really loyal and knowledgeable management teams. Most of our team have been with us for several years – and some many more! We also have a great, full-time Training Manager who maintains the highest standards of expertise and friendly professionalism throughout the staff at each of our care homes.
Amongst other goals, we strive to provide the very latest facilities in support of those with dementia. We achieve this, despite being quite a small, specialist business – and want to keep it that way. Our central office is located within the grounds of The Moorings in Earsham, near Bungay, Suffolk. This location enables Robert to be involved on a daily basis with each care home, constantly re-assessing our performance and supporting the individual home managers to ensure the highest of standards and the comfort of our residents.
We are always receptive to questions and enquiries about us, or relating to the care of the elderly. This includes our care for those with dementia, for whom we can provide specialist, knowledgeable care on a residential, short-term respite or day care basis. For any of these, please either email help@cygnet.care or phone 01986 894200, asking for Robert.
Operations Manager
Frances Friday
Our operations manager, Frances Friday oversees the smooth running of our four homes. Frances epitomises the company’s ‘grow your own’ culture. Having started as a kitchen assistant some 20 years ago, she has progressed through various roles, gaining experience and qualifications. She has a wealth of experience in caring for elderly people with dementia, having completed her Health and Social Care NVQ level 4 and also level 4 in Leadership and Management.
A proud achievement came in 2011 when Frances completed the Diploma in Managing Dementia Care at Bradford University, home of the leading light in dementia care – Tom Kitwood.
Having a compassionate and well-trained team is crucial to the success of our service. The Swan & Cygnet Care Ethos is to offer an environment and quality of life that’s most appropriate to each resident, thereby allowing them to live as full and active a life as possible. There are plenty of activities to join in with and round-the-clock support from our team for residents and their families.
Pen House
Within the grounds of The Moorings is our head office, Pen House. Being only half an hour’s drive from any of our homes. We have a team of people at Pen House whose job it is to support the homes.
Alice, our Training Manager, who delivers excellent training sessions in our purpose-made training room.
John, our Maintenance Manager, ensures all the homes are maintained, with a real focus on health and safety.
Vanessa, our payroll clerk and administrator, makes sure our team of staff are paid on time, as well as reducing the burden of paperwork on our home managers so that they can focus on the care of their residents.
Elizabeth, our Accounts Manager, keeps everything in order at Pen House, not to mention making sure suppliers are paid as well as care fees sent out.